Indian Railways Tatkal Ticket Booking System Overhaul

Indian Railways is introducing Aadhaar-verification for Tatkal bookings to eliminate scams and improve access, emphasizing transparency and user experience.

Why This Matters

Changes in public service systems like transportation directly affect millions, warranting attention on implementation and user satisfaction.

Public Sentiment Summary

The public sentiment regarding the Aadhaar-verification implementation for the Tatkal ticket booking system by Indian Railways is largely skeptical and critical. Users are frustrated with persistent issues such as system errors, server downtimes, ticket scams, and technical inadequacies, which they believe the new system does not address. There's a strong perception of regional bias, particularly concerning the enforcement of rules in North vs. South India. Concerns about agent monopolies, payment failures, high waitlists, and inadequate customer service remain prevalent, fostering doubt about the system's effectiveness.

Highlighted Comments

Aadhaar based auth se book karna achha idea hai. Lekin jiska mobile number irctc ne deactivate, disable aur suspend kiya hai. Usey bhi release karna chahiye. Kyuki user ke paas dusra mobile number nahi hai, irctc id nahi hai toh ticket kaise book karega.

Good News

Kuch fayda nahi sab fail ho jata hai. Tatkal ticket aam admio ke liye nahi hai. Sirf agent ke liye hai.

Sab govt/railway aur agents ki mili Bhagat ha. Suffer common man hi hote ha. Unhe ticket 3 to 4 fold mi costly lena padti ha

Loot macha ke rake h agents ne

Tatkal ticket 1 second ke andar pura book Ho jata hai humko milta hai nahin hai

Tatkal me pahla ticket counters par dalal ka banata hai

North India la apply pannuga

இந்த விதிமுறைகள் தமிழ் மக்களுக்கு மட்டும் தான்.

OTP rule is not there

Waiting list tickets yenda sales pannuringa

RAC கு birth டிக்கெட் வாங்கிட்டு seat அ குடுக்குறத நிப்பாட்டு

Is these rules are for southern railways only

These rules not applicable for north indians

Tatkal booking is a skill! (The skill that has a high chance of failure)

IRCTC should really need to hire some extra ordinary employees (age group of 25-38) for betterment of the IRCTC website and algorithm 🙏🏻🙏🏻

Tatkal booking should generate a booking ID for payment to be completed in 15 minutes against the ID. This realtime payment gateway is not working for sure.

i booked a ticket from irctc website and money debited but no ticket has been booked and there is no message from irctc

The fact that you were able to book a tatkal ticket successfully, is an achievement in itself

My TQWL ticket got auto cancelled after chart preparation. Got a refund after deduction of 88 rupees. From what I understand, the cancellation charge is 60+gst. Which should be around 70.2. Why the extra 18 rupees deduction?

I’ve been trying to get a refund for my TDR since I filed it on 14th January 2025. Today is 21st April, which means it’s been 97 days with no refund issued. I’ve tried contacting multiple IRCTC helplines, but none of them worked or provided any useful information.

Karnataka express (12628) 3 A NDLS BHOPAL JN Unbooked Query is regarding this app procedure of refund and why this error caused as I tried paying two times and the error showed both the times but the problem is my money got cut from my bank account and still there is no reservation.

Parties Involved

  • Indian Railways
  • Tatkal Agents
  • IRCTC

What the people want

Indian Railways: The public demands substantial improvements in the Tatkal booking system, focusing on reducing agent monopolies, addressing regional enforcement disparities, enhancing technical infrastructure, and improving customer service to ensure fair, efficient, and transparent operations.

Tatkal Agents: The dominance of agents in the Tatkal booking process needs to be re-evaluated. Public confidence is eroding due to perceived monopolies and unfair practices. It is crucial to explore more equitable practices to restore trust in the system.

IRCTC: There's an urgent need to address the technical and customer service shortcomings that plague the Tatkal booking system. Users are calling for more robust, reliable infrastructure and responsive support mechanisms to ensure their concerns are adequately addressed.